On December 2-14, in the Residence Park (Turkiston Hotel), the Academy of Hospitality held the first trainings for hotel staff where more than 60 people took part.
During the training process, professional profiles of all positions of hotel services were formed, as well as a plan for introducing international standards of service in the hospitality sphere, the concept of service was studied as a component of service and a determining factor in successful competition.
Also, for the heads of departments psychological training was carried out - team building and conflict management.
The specialist of Academy of Hospitality under the leadership of the Executive Director of the Academy – Raisa Ibrogimova, paid attention to practical classes and demonstration workshop.
In their training, the specialists of the Academy of Hospitality under the leadership of the Executive Director of the Academy, Raisa Ibragimova, paid great attention to practical exercises and demonstration workshops.
As the results of the training, an assessment was made of the degree of labor efficiency of each employee and practical recommendations were given to improve the quality of service.
The Academy of Hospitality offers its services in training and skills development of the accommodation facilities' staffs.
Quality service is one of the key success factors in the hotel business.